Tennessee’s top ten customer complaints. Here are the top grievance groups, wide range of complaints per category, and explanations of each and every category:

NASHVILLE – The Tennessee Department of Commerce & Insurance’s (TDCI) Division of customer Affairs announces the very best 10 issue groups by Tennessee customers. For the 2nd consecutive 12 months, the house improvements category rated whilst the # 1 problem category with additional than 400 customer complaints.

The Division of customer Affairs received a complete of 3,599 complaints and recovered both solutions and funds for Tennessee by using the services of customers and organizations. Overall, the amount of customer complaints reduced contrasted whenever 4,432 complaints had been evaluated by customer Affairs.

The Division of customer Affairs works alongside partnering agencies to foster a good consumer-to-business relationship in Tennessee. The Division’s staff works to quickly route complaints so appropriate action is drawn in instances when business that is deceptive, frauds or frauds are observed become at play.

• Home improvements: 412 complaints

This category includes house warranties, along with employing a contractor for services to correct or increase the quality of your property. The most typical complaints associated with quality of work, incomplete work after getting re re payment, and structural harm due to used people or organizations. A majority of these complaints are introduced into the Board for Licensing Contractors, Tennessee Housing developing Agency (THDA) along with the Tennessee Regulatory Authority (TRA).

• Personal/Professional Services: 292 complaints

This category pertains to solutions made available from certified specialists employed in their state of Tennessee, including locks stylists, therapeutic therapeutic massage practitioners, nail technicians, yet others. Typical complaints range from the quality of solution, costs for service perhaps perhaps perhaps not gotten, and issues redeeming present certificates for solutions provided. Some agencies these complaints might be introduced to incorporate TDCI’s Division of Regulatory Boards and Board of pro Responsibility.

• Utilities: 289 complaints

This category Source includes fuel solution, water solution, sewer, electricity, landline phone solution, cellular phone solution, online sites, and cable. Issues with billing and upkeep had been the essential common complaints. Usually, these complaints is going to be introduced towards the TRA or even the investor-owned energy.

• Timeshares/Vacation Clubs: 274 complaints

This category pertains to customers buying home under a timesharing contract together with sale among these agreements. Probably the most complaints that are common high-pressure product product product sales techniques, misrepresentation for the agreement, and resale frauds. The Division will refer these complaints often to your Tennessee real-estate Commission additionally the Board of pro Responsibility.

• Landlord/Tenant: 216 complaints

This category pertains to customers leasing leasing property in their state of Tennessee. The most frequent complaints associated with safety deposits together with conditions associated with the property that is rental. These complaints are generally called into the THDA, town and county building codes enforcement, and TDCI’s Fire Prevention/State Fire Marshal’s workplace.

• engine Vehicle: 202 complaints

This category usually includes customer dissatisfaction utilizing the purchase associated with utilized car they bought. Difficulties with utilized car sales and marketing were probably the most complaints that are common. Customer Affairs usually works closely aided by the Tennessee automobile Commission whenever managing these kind of complaints. In addition, these complaints can be called into the nationwide Highway Traffic protection management (NHTSA) therefore the Tennessee Department of income.

• Debtor/Creditor: 196 complaints

This category includes things pertaining to business collection agencies organizations, payday advances, credit fix organizations, and check-cashing services. Customer complaints usually associated with harassing calls or payment dilemmas. These complaints tend to be introduced into the Tennessee Department of banking institutions.

• Health Services and items: 191 complaints

Customers’ most frequent complaints consist of being misquoted for solutions and billing that is inaccurate. The Division will refer complaints that are appropriate the Tennessee Department of wellness.

• engine Vehicle fix: 184 complaints

This category means organizations providing services to fix automobiles. Many customers report automobile repair organizations that get back automobiles maybe perhaps perhaps not completely fixed. The Division will relate to and work with all the Tennessee car Commission, the NHTSA, and also the Tennessee Department of income.

• Insurance: 172 complaints

This category pertains to insurance that is pet customer medical health insurance, and unlicensed insurance providers. Many customers reported about coverage and claims. These complaints tend to be known TDCI’s Insurance Division.

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